Choose care with questions, documents, and an in-person visit.

Tour checklist

• Verify the license status and read recent inspection or enforcement information.
• Ask who owns and operates the home and who is present on each shift.
• Discuss awake or sleep staff at night and response times.
• Review care planning, medication systems, emergencies, falls, and changes in condition.
• Observe resident interaction, odors, noise, cleanliness, food, and general atmosphere.
• Ask about room availability, fees, deposits, refunds, Medicaid participation, and extra charges.
• Review policies for visitors, pets, smoking, transportation, appointments, and outside providers.
• Speak with the resident privately when possible and include them in the decision.

Official and independent resources